Refund policy

Return & Refund Policy

At Hook & Hide Outfitters, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, unused, and in the same condition in which you received it, with original tags attached if applicable. You will also need your receipt, order confirmation, or other proof of purchase.

To start a return, contact us at support@hookandhideoutfitters.com. Please include your order number and the reason for your return.

Returns should not be sent back without first contacting us and receiving return instructions.

Return Shipping

For standard returns, including returns due to sizing or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Hook & Hide Outfitters or the merchandise arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@hookandhideoutfitters.com so we can evaluate the issue and make it right.

When the problem is the result of our error or an eligible product defect, Hook & Hide Outfitters will cover the appropriate return or replacement shipping costs.

Exchanges

Need a different size? Contact us at support@hookandhideoutfitters.com. Exchanges are subject to product availability.

The fastest way to receive a different item or size may be to return your original eligible item and, once the return is accepted, place a separate order for the replacement.

Customers are responsible for return shipping associated with ordinary sizing exchanges unless the item received was incorrect, damaged, or defective.

Non-Returnable Items

Gift cards and merchandise specifically marked Final Sale cannot be returned or exchanged, except where required by applicable law.

Discounted merchandise is not automatically considered Final Sale unless it is specifically identified as such at the time of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@hookandhideoutfitters.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumers may have the right to cancel or return an order within 14 days without providing a reason, subject to applicable law. Returned merchandise must generally be in the same condition in which it was received, unworn or unused, with tags where applicable and in its original packaging, along with proof of purchase.

Nothing in this policy is intended to limit any rights available to you under applicable consumer-protection laws.

Questions

If you have any questions regarding a return, exchange, or refund, contact:

Hook & Hide Outfitters

support@hookandhideoutfitters.com